Privacy Statement

Introduction

The online AI LooP (AI Logistics Omnichannel Orchestration Platform) services and this website https://ai-loop.alpeadria.com (the "AI LooP Services") are developed, operated and offered to you by WaveCentric LTD ("WaveCentric", "us", "we" or "our"). Through the AI LooP Services, WaveCentric provides insights into worldwide logistics routing options, real-time tracking, and intelligent orchestration capabilities.

Purpose

With this privacy statement we inform you about the processing of information regarding your visit to our website, your use of the AI LooP Services, and your communications via our contact forms and registration, which include your personal data.

It explains to you – as the visitor of our website and/or user of the AI LooP Services ("you") – who we are, what data (including personal data) we collect and the different ways in which we collect, use, and share this data. It also explains how you can exercise your privacy rights.

The Scope of This Privacy Statement: What Data?

The scope of this privacy statement covers the processing of information:

• When you visit our website
• When you use our AI LooP Services
• When you register as a user
• When you fill out contact forms on our website
• When you request quotes or services
• When you track shipments through our platform

Specific Data We Collect

We collect and process the following specific data we request from you when you fill out and send contact forms and/or when you register yourself as a user of our AI LooP Services ("specific data"):

• Name
• Company
• Email address
• Telephone number (if provided)
• Role: shipper, freight forwarder, logistics operator, or other
• Operational Data: trade lanes used, shipment types, cargo specifications, delivery preferences
• Transportation Preferences: carrier preferences, service level requirements, routing preferences
• Shipment Data: tracking numbers, origin/destination information, delivery schedules
• Communication Data: questions, remarks, and other information you choose to send to us via forms or email

How We Use Your Data

We may use information that we collect about you for the following purposes:

Personal Data:

• To reply to your messages and provide customer support
• To send newsletters, publications and updates to subscribers
• For log-in and authorization purposes of the AI LooP Services
• To process and manage your service requests and quotes
• To facilitate shipment tracking and route optimization
• To improve and personalize your experience with our services
• For marketing and other business purposes
• To comply with legal obligations and enforce our terms

With Whom We Share Your Data

Personal data will be available to WaveCentric and its third-party service providers that process personal data on our behalf (such as hosting providers, payment processors, and subcontractors) and will NOT be shared with other third parties for their independent use.

Analytical data may be shared with logistics operators participating in the AI LooP platform in an aggregated, anonymized format that does not identify individual users.

We may also disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Legal Basis for Data Processing

We use your data on the basis of the following legal bases:

• Contractual Necessity: The data is necessary for providing the AI LooP Services to you and fulfilling our contractual obligations
• Legitimate Interests: The data is necessary for our legitimate interests related to operating and improving the AI LooP Services
• Consent: You provided your consent to collect, use or otherwise process your data (e.g., to send newsletters, publications and updates)
• Legal Compliance: Processing is necessary to comply with legal obligations to which we are subject

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided at the bottom of this privacy statement.

Security and Confidentiality

We maintain appropriate technical and organizational measures to protect the personal information and data obtained and processed through our AI LooP Services from accidental or unlawful destruction, loss, alteration, unauthorized disclosure and access.

Our personnel and service providers with access to personal information/data collected through our Services are required to keep such information confidential and secure. Where third-party service providers process personal data on our behalf, we have concluded data processor agreements with them.

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

International Data Transfers

Your personal data may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Whenever we transfer your personal data out of your country, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the relevant authorities
• Binding corporate rules
• Certification schemes
• Adequacy decisions by competent authorities

Retention of Data

We will retain your personal information if we have a business need to do so or for as long as is needed to fulfill the purposes outlined in this privacy statement, however no longer than 2 years from your last interaction with our services, unless a longer retention period is required or permitted by law (for example, to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Privacy Rights

We provide you with certain choices regarding the information you provide to us. Depending on your location and applicable law, you may have the following rights:

• Right of Access: You can request access to your personal information and receive a copy of the personal data we hold about you
• Right to Rectification: You can request that we correct or update your personal information if it is inaccurate or incomplete
• Right to Erasure: You can request deletion of your personal information in certain circumstances
• Right to Restrict Processing: You can request that we restrict the processing of your personal information in certain circumstances
• Right to Data Portability: You can request portability of your personal information to another service provider
• Right to Object: You can object to our processing of your personal information for direct marketing purposes or where we are relying on legitimate interests
• Right to Withdraw Consent: If we process your personal information based on your consent, you can withdraw your consent at any time
• Right to Lodge a Complaint: You have the right to file a complaint about our processing of your personal data with the relevant data protection authority

We will respond to such requests in accordance with applicable data protection laws. Please note that in order to fulfill your request, we may need you to provide certain personal information to verify your identity. Please also note that by fulfilling such requests, we might not be able to continue to provide you with the proper service and you might no longer be able to fully use the AI LooP Services.

To exercise any of these rights, please contact us using the contact details provided at the bottom of this privacy statement.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Cookies are small text files that are placed on your device when you visit our website. We use the following types of cookies:

• Strictly Necessary Cookies: Required for the operation of our website
• Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze how visitors use our website
• Functionality Cookies: Used to recognize you when you return to our website
• Targeting Cookies: Record your visit to our website and the content you interact with

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit our site and some services and functionalities may not work.

Third-Party Links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or practices.

When you leave our website, we encourage you to read the privacy statement of every website you visit.

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary action.

Changes to This Privacy Statement

We may update our Privacy Statement from time to time. We will notify you of any changes by posting the new Privacy Statement on this page and updating the "Last Updated" date at the top of this Privacy Statement.

You are advised to review this Privacy Statement periodically for any changes. Changes to this Privacy Statement are effective when they are posted on this page. Your continued use of the AI LooP Services after we make changes is deemed to be acceptance of those changes.

Contact Us

If you have any questions about these Terms of Service, please contact us at: